Shipping & Returns

NOTE: All below capped shipping DOES NOT apply for (Custom made cakes – Ready made cakes – Naked Cakes) 

 

Shipping capped at $4.95 and Free for orders over $49 for :

*All of Victoria – Orders up to 19.9kg

Orders over 20kg dead weight or cubic weight (whatever is higher) will incur extra postage charges

 

Shipping capped at $8.95 and Free for orders over $149 For the FOLLOWING :

*All orders with a total weight, including packing under 500g to any destination outside Victoria

*All orders 500g – 14.9kg being sent to:

All areas in New South Wales

All areas in Tasmania

Metropolitan Queensland

Metropolitan South Australia

Orders over 15kg dead weight or cubic weight (whatever is higher) will incur extra postage charges

 

All other areas – Orders over 500g include packing

Non Metropolitan Queensland

Non Metropolitan South Australia

All area in Western Australia

All Areas in Northern Territory

Norfolk Island

Postage charges will be calculated as part of the check-out process, taking into account parcel size/weight and destination.

 

You will be offered a choice between Australia Post  – Parcel Post, Australia Post – Express Post and TNT Road Express. TNT road express is often cheaper for those in more remote areas, it does not guarantee faster delivery. Please select the postage method you prefer.

 

Express Post

Extra charges apply for all orders sent via Express Post. Express Post is the fastest postage option.  Next day delivery is common in metro areas especially in Victoria, however there is no guarantee that items will be received next day.

 

Australia Post forbids aerosols cans from travelling via Express Post, so these items will need to be shipped via regular mail.

**Shipping Terms and Conditions EXCLUDE Fresh and Custom decorated cakes and cupcakes. Delivery is available on custom cakes and cupcakes, but will be calculated based on your location when booking your cake**

Most items we sell are in stock and ready for immediate shipping.

We aim to ship all orders within 24/48 hours of receipt of payment.

Orders received over holidays may require additional shipping time.

Some items may sell out very quickly and become unavailable for shipment before we can close our listings. In this case, you will be contacted and issued a FULL REFUND.

Most of our orders Shipped via Australia Post.

We deliver to P.O. Boxes.

You will receive an email containing a tracking number for your shipment once your items have been sent.

An Express Post option is available at check out. Please select this if you need your items quickly.

Pick up available from: My Dream Cake, Unit 2 / 261 Prince Hwy, Hallam Vic 3803

 

Returns Process

To return to:

My Dream Cake

Unit 2 / 261 Prince Hwy,

Hallam Vic 3803

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.

As a Health and Safety precaution we CAN NOT process any refunds or exchange for all edible items

Applicable Law – Disputes

These Terms and conditions are governed by the laws of Victoria, Australia.  Any disputes arising in connection with these Terms and conditions are subject to the exclusive jurisdiction of the courts of Victoria, Australia.

My Dream Cake makes no representation or warranty that the content of this website complies with the laws of any country outside Australia.  

If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access this website from.

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